Frequently Asked Questions
All of my roofing bids are too high. Can you help me?
You’re not alone. Almost 3 out of 10 of our clients originally had this same problem. If you’ve been getting estimate after estimate and still can’t find anyone affordable, you need to pick up the phone and call us right now (817) 213-6332 in Fort Worth, (214) 306-9604 in Dallas or Toll-Free (800) 417-7487.
How do you handle payment?
We’ll give you a free written estimate. When you hire us, we’ll collect a 50% deposit to buy materials and you can pay the balance upon completion. If you are working with an insurance claim, you can pay us your first check on material delivery. When the job is complete, in most cases, we are willing to wait until you receive your second check to pay the balance.
What if my insurance check is co-endorsed to my mortgage company?
You’ll need to contact your mortgage company and ask them for instructions to get their signature. Often, you’ll need to mail the check to them unless you have a branch office in your city. Once you receive the check back, deposit it in your checking or savings account. Your bank may want to hold funds for several days until the check clears.
Will you help me with my insurance claim?
Rescue Construction LLC, The Fireman Roofing Company, may not act as, or hold ourselves out to be, a public insurance adjuster in Texas. We can provide you or your chosen representative with our estimate for repairs. If they have questions, they may choose to contact us about our estimate. However, we are not public adjusters and do not provide those services.
Do you do more than roofs?
Absolutely! We handle all types of repair: fences, gutters, painting, windows, screens, garage doors, ventilation, insulation, chimney caps, a/c replacement, siding and more. If you need help getting your home back in shape, pick up the phone and call us for a free estimate.
Do you accept Credit Cards?
Yes, we do accept all major credit cards. However, all of our jobs are quoted with a cash or check price. If you would like to use your credit card, just let your Fireman know in advance and they’ll bring out the wireless credit card machine for your convenience.
We also accept credit cards through PayPal – a safe and easy way to pay online. If you use eBay, you probably have a PayPal account already. If not, and you need to use a credit card, you can sign-up for a PayPal account quickly and easily. We can give you step-by-step help.